Terms and Conditions

1. Deposit & Payment Policy

Non-Peak Stays

• A 50% deposit is required at the time of booking.
• Your full payment is due 14 days prior to your booking.
• This deposit is refundable if cancellation is made more than 30 days prior to arrival.
• The remaining balance is due 30 days before arrival.

Group Bookings (3 or more rooms)

• A 50% deposit is required at the time of booking.
• This deposit is non-refundable.

Peak Stays
(17 December – 17 January & Easter 5-day period)

• Full payment is required at the time of booking.
• All payments are non-refundable.

If we are unable to process your payment, your booking will unfortunately be cancelled.

2. Cancellation Policy

• Non-Peak Stays:
  Cancellations made 14 days or more prior to arrival will receive a full refund.
• Group Bookings (3 or more rooms)
  The 50% deposit is non-refundable.
• Peak Stays (17 December – 17 January & Easter 5-day period)
  All payments are non-refundable.

3. Credit Card Payments

• Visa & Mastercard payments incur a 2% surcharge.
• American Express payments incur a 3% surcharge.

4. Check-In & Check-Out

• Check-in: 2:00 pm – 5:00 pm
• As we do not have a reception desk, guests must advise us of their estimated arrival time prior to their stay and call us upon arrival for check-in.
• If arriving after 5:00 pm, please contact us in advance for self check-in instructions. Reception reopens at 9:00 am the following day.
• Check-out: 10:00 am

5. Pre-Authorisation

Upon check-in, guests are required to sign an authorisation form allowing a $300 pre-authorisation per room.
This will be held until check-out and may be used to cover:

• Damage to property, or
• Disruptive behaviour impacting other guests, including situations where we are required to refund another guest’s stay due to your actions

6. Reception & Room Servicing Closures

Please note that reception and room servicing are closed on two days each year:

• Christmas Day (25 December)
• New Year’s Day (1 January)

No check-ins, check-outs, reception services, or room servicing will be available on these days.

7. Adults-Only Property

We operate a strict adults-only policy.
No guests under the age of 21 years are permitted to stay.

8. Registered Guests Only

Only registered guests are permitted on the property.
Any unregistered visitors will be asked to leave immediately.
We are a small guesthouse focused on peace and quiet—please respect this for the enjoyment of all guests.

9. Noise & Mobile Phone Policy

Guests are asked to be considerate of others at all times.
As a guesthouse, noise travels easily.

• Avoid slamming doors, loud footwear (including high heels), and excessive noise.
• Mobile phone use is not permitted in communal or public areas.

Failure to respect this policy may result in immediate removal from the property, forfeiture of the pre-authorisation, and loss of the remaining stay without refund.

10. No Smoking or Vaping

Smoking or vaping is strictly prohibited anywhere on the property.
If smoke alarms are activated, guests will be responsible for any fire station call-out fees.